Returns, Exchanges & Refunds

Effective Date: 10/10/2024

Thank you for shopping at preciousbotanic.com.

Once an order has shipped, we do not accept returns or exchanges.

Purchases Made Through Retailers

Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged or Defective Products

Damaged or defective products may be returned to preciousbotanic.com after contacting us at info@preciousbotanic.com. Please submit photo images of the damaged or defective product.

Lost or Stolen Packages

If the tracking shows the package was delivered but you did not receive it, we recommend contacting the carrier directly. Precious Botanic is not responsible for lost or stolen packages once confirmed delivered to the address provided during checkout. Please have your tracking number ready for the carrier.

Shipping Lead Time

All orders have a lead time of 1-2 business days before shipping. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days. Shipping method applies once the order has shipped.

Contact Us

If you have any questions about our return policy or your order, please contact us at info@preciousbotanic.com or via the information below:

Precious Botanic
234 E 47th street, Chicago iI 60653
Tel:
E-mail: info@preciousbotanic.com